Returns & Refunds Policy

Last updated: October 10, 2026

Return Period

You may return most items within 30 days from the date of delivery for a full refund or exchange. Items must be postmarked for return within the 30-day window.

Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging with all tags and labels attached
• Free from scratches, stains, or signs of use

Linen placemats may be returned lightly handled, provided they are clean and unwashed. Slate, cork, and ceramic items must be free from scratches or stains.

How to Initiate a Return

1. Email [email protected] with your order number and reason for return.
2. We will reply within 1 business day with a Return Authorization (RA) number and return instructions.
3. For US orders, we will provide a prepaid return shipping label.
4. Pack the item securely and write the RA number on the outside of the package.
5. Ship the package to our return warehouse (address below).

Important: Please do not send returns without an RA number — unauthorized returns may be refused.

Return Warehouse Address

Hylvox Returns Department
Attn: Returns Processing
18501 Arenth Ave, Suite 200
City of Industry, CA 91748
United States

Return Shipping Costs

• US orders: Free return shipping — we provide a prepaid label.
• International orders: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Method

Refunds are issued to the original payment method used at checkout (credit card, PayPal, or Apple Pay). We do not issue refunds via alternative methods.

Refund Processing Time

• Refunds are processed within 3–5 business days after we receive and inspect the returned item.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
• You will receive an email confirmation once your refund has been processed.

Exchanges

To exchange an item, follow the return process above and place a new order for the desired item. This ensures the fastest turnaround.

Defective or Damaged Items

If your item arrives defective or damaged during shipping, please email us at [email protected] with photos within 7 days of delivery. We will send a free replacement — no need to return the damaged item.

Non-Returnable Items

• Gift cards
• Custom or personalized orders
• Items marked as "Final Sale"

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